Clerical Work Queue

AgileEMR: Clerical Work Queue

Clerical Work Queue Overview

• Click on Work Queue in the AgileEMR navigation header

Within the Clerical Work Queue you will be able to view the following: 

• Admin Queue
• Therapist Queue
• Assistant Queue
• Student Queue
• Fax Tasks
• Assigned and Unassigned Tasks

Admin Queue

The Admin Queue is divided into the 2 following sections

• General Tasks
  • Authorization Status
    • Auth Expired
    • Auth Expiring
    • Auth Required
  • Medical Review Status
    • Medical Review Soon
  • Cases on Hold (via Home tab of the case)
  • Case Inactivity Alert

• Fax Tasks
  • Outbound
    • Plan of Care
    • Updated Plan of Care
    • Progress Note
    • Discharge Summary
  • Inbound
    • Any inbound fax tasks from Sfax will pull into the Fax Related Tasks section of the Admin Queue with a Task type of Inbound Fax Received

Switching Queue's

**Note: This is a multiselect option so you can view one Queue's tasks at a time or multiple Queue's tasks at once. To view one Queue at a time make sure only one Queue's check box is checked at a time.

• Click the check box next to the Work Queue you would like to view

Hiding Fax Tasks

• Click the Hide Fax check box to hide the fax task section of the work queue

Assigned & Unassigned Filters

Click one of the following radio buttons to view assigned and unassigned tasks within the specified Work Queue

• All - View all tasks, Assigned and Unassigned
• Unassigned - View only Unassigned tasks
• Mine - View only tasks assigned to yourself