Pulling Citizens Bank Lockbox Files
AgileRPM - Pulling Citizens Bank Lockbox Files
FEATURE PURPOSE: To pull and download lockbox files from Citizens Bank's website for posting purposes.
- To go the Citizens Bank website: https://client.citizensbank.com/s
- Scroll down to Commercial Services and find accessLOCKBOX - click "Log in"
- Enter your credentials and the verification code, and then answer your security question
- Once logged in, navigate to the "Data and Images" tab on the left side of the screen, then click "Request for Download" at the top
- The order of the following steps is important!!!
- Select Download Type to be PDF
- Click into the box labeled Work Source to select the company you are pulling for
- THEN select the Process Date (typically previous day)
- If you select the Date before the Work Source, it will not save and you will need to re-select the Date
- Click the dark blue "Download" button
- A pop-up will appear asking "Are you sure you want to download all the batches?
- Click Ok
- If there is no lockbox file, another pop-up will appear stating "No batches found." Click Ok
- If there is a lockbox file, it will take you to the Download Requests tab
- A pop-up will appear asking "Are you sure you want to download all the batches?
- Click the "Refresh" button until the Status of your file says "Download"
- Click the Download hyperlink
- This saves a zipped folder to your PC. Open up the zipped folder to find the lockbox file
- Open your File Explorer and navigate to the "Lockboxes - EFT's - Deposits" folder
- Click into the correct Company, and find the current year's "LOCKBOXES" folder
- Cut and paste the lockbox file into the folder with a name format of:
- CompanyLBMMDDYY (company, LB for lockbox, and month, date, and year - for example, AdventLB102822)
- Repeat this process for all companies you would like to pull Citizens lockbox files for
